Privacy Policy

What business does Lenercom do?

We are a company that sells solar photovoltaic inverters, household and industrial and commercial energy storage products, photovoltaic modules and outdoor mobile power supplies.

For more information about Lenercom, please see the About Us section of the website.

What personal information does Lenercom collect and why?

Personal data (also known as "personal information") refers to any personal information that can directly or indirectly identify an individual, but does not include data with deleted identification information (anonymous data).

Lenercom will not deliberately collect

Children's personal data

Special categories of personal data (including race or ethnicity, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, union membership, health information, and genetic and biometric data), unless such personal data is related to our activities, In this case, we may ask you to provide detailed disability or dietary requirements so that we can make appropriate arrangements in the premises

Criminal conviction and criminal information

Generally speaking, we will only use your personal information for the purposes described in this privacy notice, or the purposes stated to you when we collected your personal information. If permitted by relevant data protection laws, we may also process your personal information for other purposes consistent with the original purpose.

Information you provide to us

You can provide us with your personal information in the following ways: create an account on our website, contact our customer service team, register or participate in events, purchase products, provide feedback on the quality of Lenercom products or services, or visit our website Or visit our website (including other information obtained through social media or other channels, such as card swiping records). You can provide the above information by email, social media or mail; fill in the form manually at an event, conference or conference; use our website to provide the above information in writing; you can also provide the above information through a meeting or phone call; or visit our website, etc. information.

We will use the above information:

Perform any contract with you (for example, collect payment and deliver the products you ordered)

Assist you with any enquiries

Organize the activities you have signed up for

To provide you with information about the goods and services we provide that are similar to those you have purchased, inquired about, or are interested in

Provide you with information about goods and services that we think will be of interest to you

Carry out market research, statistical analysis and track our performance to help us improve our services

Notify you of changes to our services

Getting accurate and up-to-date personal data is very important to us. During the duration of the relationship with us, if your personal data changes, please keep us informed.

Information we collect automatically

When you visit our website, we use cookies (small text files on your computer) to recognize you as a user. For example, the information provided by cookies may include:

Information about any device you use to access our website, such as: your device’s brand and model, browser, Internet Protocol (IP) address, Internet Service Provider (ISP), and your geographic location

How you use our website; for example: how your device interacts with our website, including the pages you visit and the links you click, the websites you visit before or after visiting our website, the products viewed or searched for, and the length of time you visit a particular page

Collecting the above information helps us present our website to you in the most effective way. It also allows us to better understand our website visitors, where they come from, what information they are interested in on our website, and based on This sends them marketing messages and advertisements that interest them.

We will also collect data about whether you have opened any emails we send you and whether you have clicked on any links in the emails to ensure that our communications are helpful to you.

Information we obtain from third parties

We may receive your personal information from third parties (such as email, Facebook, etc.) from time to time, but only if we have verified that such third parties have obtained your consent, or are permitted or required by law to disclose to us Your personal information.

We may also collect information about you from publicly available resources.

The types of personal information we collect in this way may include your name, job title, the organization or company you represent, your email address, phone number, and your research interests. We may also collect your language preference.

When using the above information, we will combine the information you provide to us and the information we automatically collect about you to maintain and improve the accuracy of our records about you. We will also infer products/services that you or others similar to you may want or need based on your comprehensive information, so that we can market you content that more closely matches your interests.

Marketing

If you have ever asked us for information or purchased products, on our website or contact our customer service team, participate in competitions, sign up for promotional activities, sign up or actually participate in one of our activities, or visit our website information When you have provided us with your details and did not choose not to receive marketing communications, then you will receive our marketing communications.

We only provide you with marketing communications when you wish to receive communications from us. If you do not wish to receive such communications, please open any marketing email we send you and click on the "unsubscribe" link at the bottom

Log in to your account and select the type of marketing communications you wish to receive (or choose not to receive it at all): Click Login. If you have not registered an account, you first need to register an account.

Contact us using the contact information under the heading How to contact us below.

Once you choose not to receive marketing messages, we will update your personal information to ensure that you no longer receive marketing messages. Please note that the suspension of marketing messages will not stop any service communications (such as order updates) or feedback requests.

Legal basis for processing personal information

If you are in the UK/European Economic Area, the legal basis for our collection and use of the above personal information will depend on the relevant personal information and the specific background in which we collect this information.

However, we usually only process your personal information for the following purposes:

To perform the contract between us and you (for example: processing and delivering your order)

The processing of personal information complies with our legitimate rights and interests, and will not infringe your data protection rights or basic rights and freedoms (for example: update our records; study the way customers purchase and use our products/services, develop our business, and inform Our marketing strategy; sending inter-company marketing emails; providing management, IT services and network security; preventing fraud)

Comply with legal obligations (for example: notify you in time when our terms or privacy policy changes)

We have obtained your consent

Please note that if required or permitted by law, we may process your personal data in accordance with the above rules without your knowledge or your consent.

If you have questions about the legal basis for our collection and use of your personal information or need to know more about relevant information, please contact us using the contact information under the heading How to contact us below.

Who will Lenercom share my personal information with?

We will not and will not sell your personal data to third parties.

In order to provide you with products and services, organize events and effectively operate our business, we will share your data with specific recipients. Such recipients include:

Trusted third-party service providers and partners, such as: third-party service providers and partners who help us operate our business (for example, companies that support our website, ordering process, and internal information technology systems); help us provide Third-party service providers and partners that you deliver our products (for example, the courier company that delivers the products you ordered or the distributors who operate our products in countries where we do not directly sell the products); or third parties who help us organize activities Service providers and partners (for example, event hosts, event sponsors, and event venues). We require all third parties to protect the security of your personal data and process your personal data in accordance with the law. We strictly prohibit our third-party service providers from using your personal data for their own purposes without your consent, and only allow them to process your personal data for specific purposes in accordance with our instructions.

Our group company; the reason is that during the duration of our relationship with you, various activities related to it will sometimes be held by our affiliates.

Any competent law enforcement agency, regulatory agency, government agency, court or other third party; but only if we believe that disclosure is necessary for the following reasons: (i) applicable laws or regulations; (ii) exercise, establish or maintain our legality Rights; or (iii) protect the important interests of you or any other person.

Potential buyers (and their agents and consultants) who propose to purchase or merge any part of our business, but only if we notify such buyers that they must only use your personal information for the purposes disclosed in this privacy notice; and

Anyone else to whom you agree to disclose.

How does Lenercom protect my personal information?

We use appropriate technical and organizational measures to protect your personal information that we collect and process. The measures we take are designed to provide a level of security commensurate with your personal information processing risks. We have also formulated an internal data security policy to protect your personal data; in addition, we will regularly review how to maintain these high-level privacy standards.

We have established corresponding procedures to deal with any suspected security violations (personal data leakage) that may lead to accidental or illegal destruction, loss, alteration, unauthorized disclosure or access to personal data (personal data leakage), and will be subject to legal requirements , To notify you and any relevant regulatory agencies of such behavior.

Third-party links on the Lenercom website

Our website may contain links to third-party websites, plug-ins and applications. After clicking or enabling these connections, third parties may collect or share data about you. We do not have any control over these third-party websites and will not be responsible for their privacy statements. After leaving our website, if you continue to visit other websites, we recommend that you carefully read their privacy notices.

International data transfer

For the purposes described in this privacy notice, we may transfer your personal information to our group companies, suppliers or service providers located outside of your country (for example, personal data collected in the United Kingdom/European Economic Area may Will be transferred to areas outside the UK/EEA, or personal data collected in China may be transferred outside of China).

If your personal data is transferred abroad, it will continue to be protected by one or more appropriate protection measures, such as:

Use the data protection model clauses approved by the European Commission; these clauses require companies to protect the personal information they process from the European Economic Area in accordance with all EU data protection laws

Transfer to a country deemed by the European Commission to provide adequate protection of personal data

If we use providers located in the United States, we may transfer data to those providers, but only if these providers have signed the "Privacy Shield" treaty, which requires these providers to share individuals for Europe and the United States Data provides similar protection.

Data retention

Lenercom will keep your personal information for no longer than necessary. We will only retain the personal information collected from you when we have continuous legal business needs (such as providing the services you request, or complying with applicable laws, taxation or accounting requirements). To

When we no longer have a continuing legitimate business need to use your personal information, we will delete it or anonymize it, or if we cannot do so (for example, because your personal information has been stored in a backup archive), we will Store your personal information safely and isolate it from any further processing before it can be deleted.

Your data protection rights

You have the following data protection rights:

You have the right to know the way we handle your personal information ---Lenercom informs you of the way we handle your personal information through this privacy notice.

If you wish to access, correct, update or request deletion of your personal information, you can contact us at any time using the contact information under the heading How to Contact Us below. If you have already created an account on our website, you can also log in to your account and modify your details: click to log in.

If you are a resident of the United Kingdom and/or the European Union, you can object to our processing of your personal information, request us to restrict the processing of your personal information, or claim the portability of your personal information. You can also use the contact information under the heading How to Contact Us below to contact us to exercise the above rights.

You have the right to selectively refuse marketing communications from us at any time. See the marketing section above.

Similarly, if we collect and process your personal information after obtaining your consent, you can withdraw your consent at any time. If the fulfillment of the contract between us and you requires the processing of your personal information, or the processing of your personal information is in accordance with Lenercom's legitimate rights and interests, we will not stop processing your personal information even if you withdraw your consent.

You have the right to complain to the data protection agency about our collection and use of your personal information. However, we hope to have the opportunity to resolve any questions or concerns, so please contact us as soon as possible. Click to view the contact details of data protection agencies in the United Kingdom, the European Economic Area, Switzerland and certain non-European countries (including the United States and Canada).

If anyone wishes to exercise their data protection rights in accordance with relevant data protection laws and makes a request, we will respond. When exercising your data protection rights (including access to your personal information), you do not have to pay any fees. However, if your request is obviously unfounded, repetitive or excessive, we may charge a reasonable fee or reject your request.

Please note that we may need to request specific information from you so that we can confirm your identity and ensure that you have the right to exercise your data protection rights. This is a security measure to ensure that your personal data is not disclosed to any unauthorized recipients.

Changes to this privacy notice

We will regularly review and update this privacy notice from time to time. If we make any changes, we will take appropriate measures to notify you or obtain your consent in accordance with relevant data protection laws.

This privacy notice was updated on May 5, 2022.

How to contact us

If you have any questions or concerns about the way we use your personal information, please email (mail: [email protected]) or letter (address: King Liu, mailing address: Floor 12, Building B1, Lugu science and technology innovation and entrepreneurship Park, Changsha City, Hunan Province, China) contact our data protection officer.